Courses in the UK
Fees are payable in advance for the number of hours booked. You can make a saving by pre-booking a greater number of hours than the minimum number, but these must be pre-paid.
The deposit can ONLY be paid by card (all common credit and debit cards accepted, excluding AMEX). Business clients/companies can be invoiced by arrangement, but payment must still be received before classes can start.
The balance of fees may be paid by card or cheque.
Payment of the deposit indicates your firm intention to take a course with us and is non-refundable unless we fail to find you a suitable teacher within 10 clear working days of the day the deposit is taken. In this case, if you do not wish to wait, your deposit will be refunded in full.
There is a a surcharge of 1% for using credit cards to pay the balance of fees, but no charge for using debit cards.
Fees may be altered at any time, though not for hours already paid for.
Fees are strictly non-refundable, so please make sure you are committed to the hours you have booked.
We aim to keep you with the same teacher throughout your course, unless you are dissatisfied for any reason (see below). However, sometimes it may be necessary to change your teacher.
If you are not satisfied with your teacher, you should advise us. We will try to resolve minor issues, but where you feel that only a change of teacher can remedy matters we will organise this.
Expiry of hours
You should use hours booked within a reasonable period. Usually we would expect you to have at least one lesson per week, but we allow for holidays/work commitments and apply the rule that 12 hours should be used within 3 months of booking, with the same rule applied pro-rata to different numbers of hours booked. You should keep track of your own lesson schedule/expiry of hours. Once the expiry date has passed, there will be no obligation on us to provide lessons, though we will act reasonably in unusual cases and may grant an extension or, in rare cases, ex-gratia refunds, at our absolute discretion.
Children and vulnerable adults
While many teachers are CRB-checked and all are carefully interviewed and known to us, it is not always possible to get a full CRB check. There should always be a responsible adult in attendance in these cases while lessons are taking place. You are welcome to sit in on sessions to reassure yourself.
We offer a flexible service, and, provided you give 2 full, working days' notice, you may re-schedule lessons without loss of fees. To avoid any dispute/confusion, you are advised to do this via us (we will inform the teacher). If you reschedule with less than 2 days' notice, the teacher has the right to claim for the lessons, so you will lose the affected hours (maximum 1.5 hours). The teacher may waive this right, at their discretion.
If the teacher contacts you to change lessons, you will of course keep the lesson time, to be used on another occasion. Please advise us if the teacher reschedules in a way that inconveniences you so that we can take this up with the teacher.
While we understand you get to know your teacher and may exchange contact details and liaise with them, we are always here to help and advise you to contact us to advise of lesson posponements etc.
As many of our teachers are based overseas, they may sometimes take longer than usual holidays, especially in August or at Christmas time. If this causes you inconvenience, please let us know. We may be able to organise a stand-in teacher.